About Us
Meet Our Team

People Who Know Microsoft Dynamics CRM

We know Microsoft Dynamics CRM Inside out. Our Staff is 100% trained and focused on Microsoft Dynamics CRM. We can offer you a solution that fits your organization, including Hosted CRM, On-Premise CRM, and xRM.

Dean Jones


Dean has been helping organizations leverage technology to solve business problems for more than 20 years. A true technical visionary at heart, Dean’s career has been focused on designing and implementing solutions to support a vast array of business processes and challenges. Dean’s system architecture experience includes the design and implementation of many solutions for classic premise based CRM deployment scenarios for commercial, government and non-profit organizations of all sizes.

Jim Sheehan


Jim oversees the strategic direction and day-to-day operation of PowerObjects, including sales, marketing, solution delivery and operations. Under his leadership and guidance, Jim has transitioned the company’s vision to a laser focus on doing everything it takes to become the leading Microsoft Dynamics CRM partner worldwide. It’s a big goal, but Jim brings boundless energy to the task and requires little sleep.

Alex Fagundes

Alex is one of only four people at PowerObjects recognized by Microsoft with a Microsoft Most Valuable Professional (MVP) award for his exceptional technical knowledge and contributions to the Microsoft Dynamics CRM community. The MVP designation is held by just a handful of experts worldwide.

Alex started programming when he was just 10 years old on a Commodore 64, and then on an Amiga 500. Prior to joining PowerObjects as CIO, Alex spent 10 years with Fortune 500 corporation General Mills, where he held various IT management and leadership positions.With a wealth of knowledge, and skills in application and infrastructure architecture and design, Alex’s primary role is to provide the day-to-day technical direction and leadership for PowerObjects development, cloud infrastructure and support teams.

Alex earned a Bachelor’s Degree in Computer Science from Iowa State.

Steve Thompson
Vice President of Sales

Talk to Steve for one minute and it will be clear that Steve’s passion is to help customers realize the benefits of an investment in Microsoft Dynamics CRM.

Steve knows Microsoft Dynamics CRM inside and out, and has been working with the solution since before version 1.0 even launched. Having worked with hundreds of organizations large and small over the course of his 17+ years in business technology, Steve has a broad knowledge of various business models and processes, as well as the issues and challenges many organizations face. Steve leads a team of experienced professionals who focus on solid solution selling, building successful partnerships with customers and most importantly, making it their job to truly understand and add value to a customer’s organization.

Under Steve’s leadership, the business development team consistently scores high on customer satisfaction measures that are embedded in every step of PowerObjects’ proven process. The result has been record numbers of satisfied new customers and significant growth year over year for PowerObjects.

Gretchen Opferkew
Director of Education

Another recipient of the Microsoft Dynamics CRM MVP award, Gretchen is a master at juggling many projects and responsibilities while never letting things fall through the crack. She is driven by her passion for helping organizations use Microsoft Dynamics CRM strategically to be successful and achieve their goals.

With more than 200 CRM implementations under her belt, Gretchen now oversees CRM University, which trains new consultants in the PowerObjects way of guiding customers along in a project, providing best practices consulting, and designing the best system architecture for clients. She also oversees customer education and community educational content.

Gretchen holds a number of Microsoft Dynamics CRM certifications and graduated from Bethel University with a Bachelor’s Degree in Organizational Leadership.

Biplab Mandal
Director of Solution Delivery

Biplab is a ‘think positive’ type of guy, and on any given day oversees dozens of projects, deliverables and responsibilities without compromising on quality. He has three modes – “Planning”, “Executing” and “Monitoring”. Biplab handles day-to-day management of the PowerObjects consulting team, grooms/coaches team members, and manages the project delivery process, best practices and client success.

Biplab is a self-motivated Dynamics CRM veteran with the experience of having worked on all product versions. He has led and managed several small and large scale global implementations and upgrades across America, Europe, Asia and the Middle East ranging from 10 users to 10,000+ user bases. Has also coached, mentored and managed several cross functional teams at onsite, offshore and blended delivery models. He is driven by his passion for helping organizations both achieve growth and grow strategically by leveraging Dynamics CRM. He thrives under pressure and has been instrumental in rescuing several sinking projects across the globe and anchoring them to success.

Biplab holds a number of Microsoft Dynamics CRM certifications and graduated from TAPMI, India with a Master’s Degree in Business Administration (MBA).

Jo Ann Buckholz

Jo Ann Buckholz is the chief financial officer at PowerObjects. With her keen ability to crunch numbers and review financial reports, Jo Ann is a key member of the leadership team and plays a vital role in the financial and accounting operations of the company.

In addition to having strong finance skills and being very business savvy, she is skilled at wearing many hats, including administration, management, accounting, purchasing, and human resources. Her expertise stems from her more than two decades of accounting and financial management experience working for technology and professional services organizations.

She began her career in accounting at Ernst & Young. Prior to joining PowerObjects, she was an independent consultant serving small to mid-size organizations, as well as the director of finance and administration for Telepartner International, Inc., a communications software company.

A certified public accountant, Jo Ann earned a Bachelor of Science Degree in Accounting from the University of Connecticut.

Jeff Wedren
Director of Marketing

Never one to shy away from non-traditional marketing techniques, Jeff devises big, hairy, audacious marketing goals and drives them through to completion. Through Jeff’s marketing leadership, PowerObjects has impacted a huge cross section of the greater Microsoft Dynamics CRM community by giving away relevant, useful content for free—such as the number one Microsoft Dynamics CRM blog in the industry, The CRM Book, and the CRM How To Portal.

Jeff got his start working for one of the first search engines in Silicon Valley before moving to a more entrepreneurial role in specialty e-commerce. Ultimately his experience and interests brought him to Minneapolis to team up with the folks at PowerObjects.

Our team is 100% focused on Microsoft Dynamics CRM and has the experience, knowledge, and talent to take your solution to the next level. See the results you envision by working with the leading partner in the industry – contact us today!